You can be assured – we have a commitment to excellence when it comes to the
level of care we provide.
Emergency slots are allocated in every consulting session to enable patients with urgent problems or patients without any appointments to be seen promptly.
The Doctor will provide you with a letter to speed up your treatment at the Emergency Department if required.
Priority is given to patients with appointments. Please telephone the clinic to make appointments, which are booked every 15 minutes.
If you need more time with your doctor, please assist us by informing the receptionist when you make your appointment.
If the doctor is delayed, we will endeavour to keep waiting time to a minimum.
Home visits are available for regular patients whose condition prevents them from attending the surgery.
Visits can also be arranged for patients in nursing homes, respite or community residential units, hospital or institutions.
Urgent home visits without a consultation must be arranged by telephoning your doctor directly.
Please feel free to discuss your situation with your doctor.
After hours care
If you need medical attention after business hours, please contact our Locum Doctor Service on Telephone: 132 660 (24 hours).
If more urgent attention is required please telephone 000 or attend the Emergency Department of the nearest public hospital.
Please leave a message for Dr Anthony Lo during clinic hours to ensure he is able to return your call.
Please advise the receptionist if the matter is urgent so that your call may be dealt with promptly.
Medical matters are not dealt with by email.
With your consent we provide telephone calls, SMS or letters to remind patients of important dates regarding their health.
There may be national or state reminder registers that may send you letters from time to time.
Please speak to your doctor if you wish not to access this service.
The doctor will inform you when to return to discuss the results of your tests. Results will not be given out via the telephone unless previously arranged by the doctor.
Please provide us with an emergency contact to help us get in touch with someone in case you are unwell.
It is the policy of this practice to maintain security of your personal health information at all times and to ensure that this information is only available to authorised staff, in accordance with the Victorian Health Records Act 2001.
Please ask your doctor for further information.
Email is not encrypted, and should be used for general non-urgent communication. Please do not send emails relating to:
- personal or medical matters
- information or requests from your doctor
- requests for appointments
- urgent medical matters
You may discuss email communication with your doctor. If your doctor agrees to communicate by email, you will be required to sign a consent form in relation to privacy.
We welcome any feedback and/or complaints from you. Please speak to your doctor so that they may be addressed quickly.
Assistance with unresolved matters is available through the Health Services Commissioner on 8601 5200.
All needles and surgical instruments used in this practice are disposable or sterilised by autoclaving for each and every patient.